PRODUCTS & MATERIALS
Are your table lamps handmade?
Yes. Every fabric lampshade is 100% hand-sewn, and all ceramic/wood bases are hand-glazed and polished. Slight texture differences exist between each piece, which is the unique charm of handmade craft.
What bulb size do your lamps use?
All lamps adopt standard E27 bulb socket. Bulbs are not included in the package, you can easily match warm white LED bulbs for home use.
Are the lamp shades replaceable?
Yes. Our fabric shades are designed with standard size, you can replace or change different printed shades freely.
Are the lamps dimmable?
Yes. All models support dimmable bulbs and dimmer switches for adjustable warm ambient lighting.
SHIPPING & DELIVERY
Do you ship worldwide?
Yes, we provide worldwide shipping. Shipping cost and delivery time will be automatically calculated at checkout based on your location.
How long is the delivery time?
Standard shipping takes 7–15 business days worldwide. Remote areas may take 15–20 days.
Do I need to pay customs tax?
International orders may incur local customs duties or import taxes, which are borne by the buyer according to local policy.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
ORDER QUESTIONS
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours before shipment. Once shipped, no changes or cancellation are supported.
How can I track my order?
After shipment, you will receive an email with tracking number and tracking link.
Can I modify my shipping address after placing the order?
Address changes are allowed within 24 hours before the parcel is dispatched. Once the goods have been shipped, address adjustment cannot be operated due to logistics regulations.
Can I combine multiple separate orders into one shipment?
If your orders are placed within the same day and not yet shipped, contact our customer service to merge shipments to save extra shipping fees.
Is it possible to leave special notes for my order?
Yes, you can fill in your special requirements in the “Order Notes” box on the checkout page, such as gift message request or fragile marking reminder.
RETURNS & WARRANTY
What is your return policy?
We accept returns within 30 days after delivery. Items must be unused, original condition and complete packaging.
We provide free replacement for damaged, defective or missing parts caused by shipping. Just contact us with photos.
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How long will it take to receive my refund after you receive the returned parcel?
Once we inspect and confirm the returned goods are qualified, the refund will be processed within 3–5 working days. The arrival time depends on your bank or payment platform processing rules, usually 7–10 working days.
Can I exchange the lamp for another style instead of getting a refund?
Yes. Within the 30-day return period, you can apply for an exchange for other in-stock table lamp styles. You only need to cover the round-trip logistics difference and possible price difference.
What should I do if my lamp is damaged during transit?
Please take clear photos of the damaged outer box, broken lamp base, cracked glass or deformed fabric shade within 48 hours of receiving the package, send them to our customer service email. We will arrange free reshipment, partial compensation or replacement parts for you.